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SHIPPING & RETURNS

SHIPPING POLICY

We are always incorporating strategies to make our shipping timely and environmentally efficient!

 

UAE SHIPPING

 

We offer multiple local delivery options (UAE only) with the following charges: 

  • Free Shipping over AED 300/ 2-3 day delivery

  • Standard 2 days delivery on weekdays & 2-3 days on weekends

  • Same day delivery 35 AED (only in Dubai; orders must be placed before 10.00 AM)

*You are advised to order by 10 am for a quick turnaround

Please account for possible delays during public holidays.

 

SAUDI SHIPPING​

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  • It will take up to 5-7 working days from placing the order for our delivery partners to bring the package to you. 

 

OMAN SHIPPING​

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  • It will take up to 4-5 working days from placing the order for our delivery partners to bring the package to you. 

KUWAIT SHIPPING​

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  • It will take up to 4-5 working days from placing the order for our delivery partners to bring the package to you. 

RETURN & EXCHANGE POLICY

For incorrect orders or damaged products we offer a return and replacement, or refund. Refunds are subjective to the issue with the order and will be evaluated by our team upon its return. Please retain the original packaging.

 

Returns MUST be triggered within 48 hours of receiving the product owing to temperature regulations for our products. Please either call Customer Care at + 971 566816779 or email us on info@swan-silk.com.

 

Product exchanges are subjective to the issue with the product and will be handled personally by our team. Please get in touch with our customer care team to look into this further.

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​Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

For any other returns-related queries, please contact us directly on info@swan-silk.com.

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